Different pricing methods can not be exchanged for gold through this newspaper mediation, China Gold agreed to replace gold jewelry for consumers.
Evening News Editor:
On May 25th, I bought a colorful gold necklace worth $11,000 in China Gold on Kushiro North Road. After returning home, my wife was not very satisfied with this necklace. I rushed to the store the next day and asked if I could change the gold jewelry. The clerk said that after the precious metal was sold, it could not be returned. I immediately explained that I just bought a day and hoped to get through. The clerk said that he needs to ask the superior to let me go back and wait for the news.
The next day, the other party called and said that they can be replaced, but only for the color gold jewelry counter, can not replace the gold jewelry, because the two pricing methods are different, the former is sold by piece, the latter is sold. This explanation makes me puzzled, the pricing method is different, and what is the relationship with the replacement? Later, I proposed to choose a gold jewelry with a higher price. The difference is borne by me, but the other party still disagrees. In desperation, I can only help you, I hope to help me communicate and coordinate. Reader Mr. Xu
[Shanghai Xinmin Evening News Mediation]
Upon receiving help, the reporter immediately contacted Mr. Xu. In his view, the exchange policy of China Gold is unreasonable. Although the two items have different pricing methods, they must be counted as a total price when they are sold. The prices of the two items can be compared. And he has already stated that he is willing to make up the difference, but the store still did not agree.
The reporter then called China Gold Shanghai Branch, a staff member said that different precious metal jewelry does have differences in pricing methods. However, considering the special circumstances that Mr. Xu just bought, they can make an exception to replace other goods. Upon hearing this result, Mr. Xu was very happy and thanked the newspaper for his help.
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